These policies are put in place to ensure we can provide the best service to our customers. These policies apply to both Desserts and Decorations. Please feel free to contact us with any questions or concerns!
PLEASE READ ALL OF OUR POLICIES BEFORE BOOKING
If any of our products return back to sweet decor missing, damaged/abused, you will be charged the price of the products plus a damage fee of $50. Photos will be taken before and after the event to ensure our products are in the same condition. We ask that all customers respect our products and refrain from damaging
We put a lot of work into preparing all of our customer's orders/bookings. If there is a mistake on our end and you would like a refund, we will be happy to give a percentage back, but we WILL NOT give out full refunds unless we see fit!
Please Note Our Time Is Valuable ! If You Fail To Pickup Your Cake / Decor At The Designated Time We Will Add On A Late Pickup Fee! We Do Allow A 10 MINUTE GRACE Period .. Anytime After You Will Not Receive Your Cake/Decor Until Late Payment Fee Is Sent!
If you place an order but proceed not to pay your final payment ON TIME .. you will be charged a added late payment fee! Price will depend on how big your order is !
NO PAYMENT, NO SERVICE
We Require a TWO-WEEK Cancellation Notice Before Your Order/Event. If You Cancel Anytime After The Two Weeks Leading Up To Your Event/ Order, You Will Still Be Responsible For Paying 75% Of Your Order/Event Cost. You Will Be Able To Receive A 25% Refund! PLEASE LEAVE AT LEAST 2 WEEKS NOTICE TO CANCEL THE ORDER/EVENT!
If You Do Not Give AT LEAST 2 WEEKS NOTICE . We Will Have To Charge A $30+ Squeeze In Fee For Desserts and a $60+ Squeeze In Fee For Decor! As We Do Have Our Own Schedules To Work With, But Are Happy To Provide Your Order If You Need It!
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